| 1. |
You must submit the RMA Request Email or call our Customer Service department to be issued a Return Authorization (RMA) number.
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| 2. |
There must be no more than thirty days between the original ship date and the date we receive the RMA request for a refund. RMA requests for warranty replacements must be received within 90 days of the original ship date.
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| 3. |
Unless an item is being returned for a defect, product must be complete and in resalable condition. Keys that have been cut will not be accepted for return. We will test all products, and credit may be denied if the product is not working and you have not written us a note explaining the circumstances.
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| 4. |
All returns must be accompanied by a copy of your invoice, programming instructions, and an RMA Number must be clearly marked on the package.
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| 5. |
Returns that have been improperly packaged and are damaged during return shipment will be denied for credit. Please make sure that your product is well padded on all sides.
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| 6. |
Returns which have been excessively used or damaged by the customer or which are clearly over the thirty day limit will also be denied for credit. Further, the product may be returned to the customer at the customer's expense.
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| 7. |
Refunds are for the price of the product only. A credit will not include the original shipping cost. We do not reimburse your return shipping under any circumstances. We apologize for this inconvenience. KeylessRide is not responsible for any losses in the mail while returning merchandise.
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